A leading public-safety services company (referred to hereafter as “PSC”) provides emergency communications infrastructure, systems, and services to government public-safety agencies and telecommunications service providers across the United States. With over 3,000 public-safety agency customers, PSC provides the communication and call center facilities that handle the majority of E911 traffic in the country. The telecommunications and data infrastructure are obviously the central critical component in the delivery of the PSC’s public-safety services.
The company’s mission is the delivery of systems and services that save lives. It does this by connecting individuals who are in life-threatening or other emergency circumstances with the appropriate medical, law enforcement, or other emergency responders as quickly as possible.
The legacy MPLS WAN design was highly dependent on carrier routing protocols, and a disruption within the carrier’s BGP network had a ripple effect of loss of connectivity at certain nodes in PSC’s WAN, impairing PSC’s ability to deterministically route E911 call traffic across its own WAN.