Amazon Connect™ – Contact Center Solution
About Amazon Connect
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Its self-service makes it easy to design contact flows, manage agents, and track performance metrics. There are no up-front payments or long-term commitments and because it runs on AWS, there is no infrastructure to manage. Amazon Connect is a pay-by-the-minute service.
Lightstream is one of the first Amazon partners to achieve Amazon Connect Go-To Consulting Partner.
Contact us today to learn more about Amazon Connect.
The contact center solution that gives you a competitive edge
Now that Amazon has released its state-of-the-art cloud-based contact center solution – Amazon Connect™, we are perfectly positioned to help you with an end-to-end contact center solution that gives you a cost-effective, and technologically advanced edge over your competition’s customer care capability.
Our unique engagement model will you see envision and design a solution, as well as execute a proof of concept to validate that Amazon Connect is the right solution for you. We also provide ongoing management and support services to keep your customer care center operating optimally.
Lightstream can provide an analysis of your current on-prem contact center, discuss current and future state requirements and map those to Amazon Connect. There are over 300 ISV partners building solutions that integrate with Amazon Connect, we can help identify those that will provide new capabilities for your Cloud Contact Center. Our team can integrate into your existing software development and DevOps processes and our team of certified CISSP experts will ensure your environment is secure and complies with your company’s cybersecurity policies
Business impact assessment (Strategy and Vision) of moving to a cloud based call center solution. The deliverables from this paid engagement is to align business and technical requirements along with TCO analysis of moving to Amazon Connect. Most assessments can be completed in several days with larger complex engagements taking several weeks.
This workshop will introduce Amazon Connect, AWS infrastructure services, discuss 3rd party ISV Partners, demo examples of different features and review pricing models to deploy services.
Lightstream is an Amazon – Advanced Consulting Partner, and one of the first Amazon Connect Go-To Consulting Partner.