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Amazon Connect Training Bootcamp 101 2018-07-12T13:38:16+00:00

Amazon Connect™ Training Bootcamp 101

Overview

The goal of this course is to provide you with a thorough understanding of core concepts related to the provisioning, configuration, and management of Amazon Connect.

During this course, you’ll also receive general knowledge of various AWS services leveraged by Amazon Connect as well as general knowledge of available integration methods to CRM, WFM, building Chatbot and execution of Lambda functions to create call-flow integrations.

The course is designed as a 2-day hands on lab in which participants will enable flows within Amazon Connect to deliver a specific service or as a platform to build a complete contact center solution.

COST: No Charge – The cost for the workshop is being covered by AWS, Lightstream, and ISV partners.

Audience

Ideal participants will be in 0-3 months of exposure to Amazon Connect.

Subject matter will be relevant to those in the contact center industry responsible for the configuration/management of M3/IVR, ACD, PBX, Natural Language Understanding (NLU)/Automatic Speech Recognition (ASR), Reporting/Analytics, WFM/WFO, call recording, sentiment detection, and desktop/dashboard GUI designs.

Previous experience with AWS and scripting/development is beneficial, but not required.

Dates and Locations

Jul. 24 & 25, 2018 Irvine, CA Amazon Office
Aug. 21 & 22, 2018 Denver, CO Lightstream Office
Sep. 19 & 20, 2018 Santa Monica, CA Amazon Office
Oct. 10 & 11, 2018 Salt Lake City, UT Lightstream Office
Nov. 2018 Phoenix, AZ Amazon Office, Tempe

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