Amazon Connect™ Training Bootcamp
The goal of this course is to provide you with a thorough understanding of core concepts related to the provisioning, configuration, and management of Amazon Connect.
During this course, you’ll also receive general knowledge of various AWS services leveraged by Amazon Connect as well as general knowledge of available integration methods to CRM, WFM, building Chatbot and execution of Lambda functions to create call-flow integrations.
The course is designed as a 2-day hands on lab in which participants will enable flows within Amazon Connect to deliver a specific service or as a platform to build a complete contact center solution.
COST: No Charge – The cost for the workshop is being covered by AWS, Lightstream, and ISV partners.
DATES AND LOCATIONS:
|February 12 & 13, 2019||Toronto, Canada||Amazon Office|
|March 5 & 6, 2019||Austin, TX||Amazon Office|
|March 7 & 8, 2019||San Diego, CA||Amazon Office|
|March 12 & 13, 2019||New York City, NY||Amazon Office|
|April 8 & 9, 2019||Santa Monica, CA||Amazon Office|
|April 16 & 17, 2019||Vancouver, Canada||Amazon Office|
|April 23 & 24, 2019||Mexico City, Mexico||Amazon Office|
|April 30 & May 1, 2019||Salt Lake City, UT||Lightstream Office|
“I attended the Lightstream Amazon Connect Bootcamp in Santa Monica. There was a diverse group of attendees and the class had something for everyone. The presenters were able to answer all questions on both Connect and the AWS services that can integrate with it. I found the Lightstream staff to be friendly and knowledgeable and I would recommend the class to anyone who is interested in what Amazon Connect can do for their contact center.”
— Brett McCafferty, Amazon.com
Ideal participants will be in 0-3 months of exposure to Amazon Connect.
Subject matter will be relevant to those in the contact center industry responsible for the configuration/management of M3/IVR, ACD, PBX, Natural Language Understanding (NLU)/Automatic Speech Recognition (ASR), Reporting/Analytics, WFM/WFO, call recording, sentiment detection, and desktop/dashboard GUI designs.
Previous experience with AWS and scripting/development is beneficial, but not required.