Lightstream: 877-95-LIGHT or 877-955-4448|info@Ltstream.com
Amazon Connect Training Bootcamp 2019-02-07T09:37:29+00:00

Amazon Connect™ Training Bootcamp

Overview

The goal of this course is to provide you with a thorough understanding of core concepts related to the provisioning, configuration, and management of Amazon Connect.

During this course, you’ll also receive general knowledge of various AWS services leveraged by Amazon Connect as well as general knowledge of available integration methods to CRM, WFM, building Chatbot and execution of Lambda functions to create call-flow integrations.

The course is designed as a 2-day hands on lab in which participants will enable flows within Amazon Connect to deliver a specific service or as a platform to build a complete contact center solution.

COST: No Charge – The cost for the workshop is being covered by AWS, Lightstream, and ISV partners.

DATES AND LOCATIONS:

February 12 & 13, 2019 Toronto, Canada Amazon Office
March 5 & 6, 2019 Austin, TX Amazon Office
March 7 & 8, 2019 San Diego, CA Amazon Office
March 12 & 13, 2019 New York City, NY Amazon Office
April 8 & 9, 2019 Santa Monica, CA Amazon Office
April 16 & 17, 2019 Vancouver, Canada Amazon Office
April 23 & 24, 2019 Mexico City, Mexico Amazon Office
April 30 & May 1, 2019 Salt Lake City, UT Lightstream Office

 
 
“I attended the Lightstream Amazon Connect Bootcamp in Santa Monica. There was a diverse group of attendees and the class had something for everyone. The presenters were able to answer all questions on both Connect and the AWS services that can integrate with it. I found the Lightstream staff to be friendly and knowledgeable and I would recommend the class to anyone who is interested in what Amazon Connect can do for their contact center.”

— Brett McCafferty, Amazon.com

 




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Audience

Ideal participants will be in 0-3 months of exposure to Amazon Connect.

Subject matter will be relevant to those in the contact center industry responsible for the configuration/management of M3/IVR, ACD, PBX, Natural Language Understanding (NLU)/Automatic Speech Recognition (ASR), Reporting/Analytics, WFM/WFO, call recording, sentiment detection, and desktop/dashboard GUI designs.

Previous experience with AWS and scripting/development is beneficial, but not required.