Amazon Chatbot Solutions
Are you looking to deploy a chatbot solution in your contact center without the complexity and high costs from traditional solutions like Nuance? AWS now has a suite of products at a fraction of the costs making them affordable to small/mid-sized customers and significantly reducing operating budgets for larger contact centers. Here’s a quick overview of the products now offered by AWS.
- Amazon Lex, allows you to create intelligent conversational “chatbots” to turn your contact flows into natural conversations. An Amazon Lex chatbot attached to your Amazon Connect contact flow can recognize human speech to determine the intent of your caller, using the same technology that powers Amazon Alexa.
- Amazon Polly is a service that turns text into lifelike speech, allowing you to create applications that talk, and build entirely new categories of speech-enabled products.
- Amazon Translate is a neural machine translation service that delivers fast, high-quality, and affordable language translation.
- Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy for developers to add speech-to-text capability to their applications.
What can Amazon Lex do for your business?